Hillsborough County Inmate Calling Enrollment Information

This page provides information on how to register to receive calls from inmates in Hillsborough County, Florida.

Hillsborough County Inmate Calling Information

The Hillsborough County Sheriff’s Office contracts with GTL’s ConnectNetwork™ to provide inmate phone services to the jail.

Called parties can make payments directly to an inmate's calling account or set up a prepaid Collect calling plan for calls to cell phones or accounts with credit issues.

Advance Pay Account

Advance Pay accounts allow you to prepay for collect calls from an inmate to your phone number using the deposited funds.

  • You can set up multiple Advance Pay accounts if you have inmates in separate facilities and wish to have calls directed to different phone numbers.
  • You can control expenses and call acceptance.
  • You can set up alerts by text, email, or automated phone call to remind you to fund your account when your balance is low

After you set up an Advance Pay account, you can start adding money and receiving phone calls. As long as you have a balance in your account, you can receive a call at any time the inmate is able to call.

You can sign up to be notified via text messages when your balance is low, or sign up for auto reload to automatically refill your account.

How to set up an Advance Pay Account

Friends or family can fund calling accounts be doing one of the following:

  1. Call the direct-dial "voice response" Advance Pay IVR number (See number at bottom of page)
  2. Log on to the ConnectNetwork web-based portal (See link at bottom of page)
  3. Download the ConnectNetwork Mobile App to your mobile phone or device by searching for “ConnectNetwork” on Google Play (Android) or App Store (iPhone).

For information regarding receiving phone calls and blocking phone calls, current rates, pre-payment, calling a cell phone, or any other related phone questions, please call GTL Customer Service.

Request to Call Phone Service

The Request2Call® phone service lets you send a FREE notification through the ConnectNetwork website or mobile app to the inmate letting them know you’d like a phone call*. To check availability, sign in to your Connect Network account.

*If the inmate calls you back, applicable rates, taxes and fees apply.

Phone Calling Restrictions

The following restrictions may be applied by the Hillsborough County Sherriff's Office to inmate calls:

  • Limits on length of calls or calling availability hours
  • Limits on number of inmate calls or total monthly call minutes
  • Call monitoring, recording, and inmate voice validation (in order to place calls)
  • Blocks on types of phone numbers (such as 800 numbers) or selected phone numbers
  • Temporary or permanent denial of phone usage rights based on disciplinary problems, gang affiliations, or requests by a called party.

Rates

Call Rates Surcharge First Minute Additional Minutes
Local $0.00 $0.099 $0.099
IrtraLata / Intrastate $0.00 $0.099 $0.099
IrterLata / Intrastate $0.00 $0.099 $0.099
IrterLata / Interstate $0.00 $0.099 $0.099
International $0.00 $0.25 $0.25

Fees

Fee Type Fee
Automated payment card, debit card and bill processing fee $3.00 per use
Payment using live operator $5.95 per use
Paper bill / statement $2.00 per use
One time AdvancePay collect call $3.00 per use
Third-party money trasmitter (e.g., MoneyGram, Western Union, credit card processing transfers from thrid-party commissary accounts) The exact fee form the thrid-party provider passed through directly to customer with no markup
A
Advance Pay IVR
800-483-8314
G
GTL Customer Service
1-877-650-4249