The Communications Bureau is the Primary Public Safety Answering Point (PSAP) for the unincorporated area of Hillsborough County. The Sheriff's state-certified Communications personnel answer all incoming emergency (911) and non-emergency telephone calls 24 hours a day, 365 days a year.
In a typical year, the Bureau staff answers approximately 1.6 million telephone calls from the public and other agencies, of which approximately 540,000 are received via 911. The Communications Bureau entered approximately 750,000 calls into the CAD system. The TeleServe Unit, which is also within the Bureau and staffed by Community Service Officers, handles approximately 15,000 calls for service over the phone each year.
Only use 9-1-1 in life-or-death situations, in-progress crimes, or other problems that require immediate assistance from law enforcement, fire rescue, or an ambulance.
To contact the Sheriff's Office for non-emergency situations, dial our non-emergency number at 813-247-8200, or use our directory.
If you are ever in doubt as to whether a situation falls in to this category, a 9-1-1 Public Safety Telecommunicator can help you determine whether you need emergency or non-emergency assistance before they move on to answer the next emergency call. Here are the most important things to know when using 9-1-1: