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Communications Center Coordinator

  • Job Code: W0153
  • Pay Grade:WK
  • Pay Scale:$18.32-$33.09 Hourly; $38,105.60-$68,827.20 Annually
  • Exempt:No


Perform shift supervision duties in the operation of a communication center.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Supervise assigned staff by scheduling, assigning, reviewing work, and providing training and counseling.
  • Participate in employment selection, evaluation, and termination of assigned staff.
  • Monitor emergency alarm consoles to detect breakdowns and notify maintenance personnel as needed.
  • Handle telephone and/or radio requests for information or assistance and initiate appropriate action.
  • Report telephone and/or radio or console operating problems and submit service requests for corrective action.
  • Assist in maintaining a complete telephone directory.
  • Assist in preparing revisions or amendments to the Communication Center Post Order and Standard Operating Procedures Manual.
  • Prepare reports and maintain records concerning the operation of the Communication Center and equipment.
  • May operate and monitor communications over telephone, radio, and public address systems.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Working knowledge of computerized communications center systems and procedures.
  • Working knowledge of emergency procedures.
  • Working knowledge of supervisory techniques.
  • Ability to deal fairly, courteously, and effectively with subordinates, co-workers, and the general public.
  • Ability to prepare and maintain written reports and records.
  • Ability to communicate orally and in writing.
  • Ability to plan, organize, and supervise the work of others.

Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.
  • Two years of experience operating or supervising the operation of computerized communications center equipment.

Required Pre-Employment Testing

  • A passing score on pre-employment testing.

Additional Job Requirements

  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.

General Benefit Information

Benefits include but are not limited to:

  • Medical, Dental, Vision, and Life Insurance coverage
  • Florida Retirement System and Deferred Compensation
  • Paid time off including sick, vacation, and holiday time
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Employee incentives for educational degrees and bilingual (Spanish) abilities
  • Tuition reimbursement
  • Paid training