Communications Center Coordinator

  • Job Code: W0153
  • Pay Grade:WK
  • Pay Scale:$18.59-$33.59 Hourly; $38,667.20-$69,867.20 Annually
  • Exempt:No


Perform shift supervision duties in the operation of a communication center.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Supervise assigned staff by scheduling, assigning, reviewing work, and providing training and counseling.
  • Participate in employment selection, evaluation, and termination of assigned staff.
  • Monitor emergency alarm consoles to detect breakdowns and notify maintenance personnel as needed.
  • Handle telephone and/or radio requests for information or assistance and initiate appropriate action.
  • Report telephone and/or radio or console operating problems and submit service requests for corrective action.
  • Assist in maintaining a complete telephone directory.
  • Assist in preparing revisions or amendments to the Communication Center Post Order and Standard Operating Procedures Manual.
  • Prepare reports and maintain records concerning the operation of the Communication Center and equipment.
  • May operate and monitor communications over telephone, radio, and public address systems.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Working knowledge of computerized communications center systems and procedures.
  • Working knowledge of emergency procedures.
  • Working knowledge of supervisory techniques.
  • Ability to deal fairly, courteously, and effectively with subordinates, co-workers, and the general public.
  • Ability to prepare and maintain written reports and records.
  • Ability to communicate orally and in writing.
  • Ability to plan, organize, and supervise the work of others.

Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.
  • Two years of experience operating or supervising the operation of computerized communications center equipment.

Required Pre-Employment Testing

  • A passing score on pre-employment testing.

Additional Job Requirements

  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff's Office must be covered with an appropriate white, black, or neutral covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.

General Benefit Information

Benefits include but are not limited to:

  • Medical, Dental, Vision, and Life Insurance coverage
  • Florida Retirement System and Deferred Compensation
  • Paid time off including sick, vacation, and holiday time
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Employee incentives for educational degrees and bilingual (Spanish) abilities
  • Tuition reimbursement
  • Paid training