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Senior Digital Communications Dispatcher

  • Job Code: W2774
  • Pay Grade:WL
  • Pay Scale:$19.72-$35.65 Hourly; $41,017.60-$74,152.00 Annually
  • Exempt:No

Overview

Perform advanced duties receiving and directing emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance; oversee the work performed by subordinate staff. First Aid, Cardiopulmonary Resuscitation (CPR), and FCIC/NCIC certifications must be obtained during the probationary period.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Receive 911 and non-emergency calls, quickly and calmly assess the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/ or redirect them to specific or alternate emergency responding agencies or departments.
  • Connect conference calls involving two or more parties to render timely emergency assistance.
  • Dispatch emergency response personnel using digital and/or analog voice communications equipment and/or an emergency computer dispatch system.
  • Create reports to identify incorrect location information received through the Automatic Location Information system in order to initiate corrective actions.
  • Pinpoint the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiate emergency call-backs to obtain additional information or to follow-up on disconnected calls.
  • Type memoranda and reports and duplicate or edit emergency call recordings in response to court subpoenas and public records requests; may be required to testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.
  • Maintain records and reports including shift reports and operational logs.
  • Provide guidance, training, and oversight of the work performed by subordinate staff.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Working knowledge of Agency policies, procedures, and guidelines; digital and audio communications equipment operation; and the communication center standard operating procedures, regulations, and 911 system.
  • Working knowledge of law enforcement; emergency, medical, or fire terminology; and effective communication techniques.
  • Ability to accurately assess emergency information, make correct decisions, and respond to emergencies in a calm and controlled manner.
  • Ability to operate a multi-line or computerized telephone, digital, audio, or radio communications equipment.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to locate offices, agencies, or individuals promptly through directories or other information sources.
  • Ability to maintain confidential information and work under stressful conditions.
  • Ability to work effectively with others and follow established procedures.
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical or chronological systems.
 
Other Characteristics
  • Willingness to work rotating shifts including nights, weekends, and holidays.
  • Willingness to perform duties at temporary emergency command centers and locations during periods of local, state, and national emergencies.

Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.
  • Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification.
  • Two years of experience as a Digital Communications Dispatcher in Hillsborough County.

Additional Job Requirements

  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff's Office must be covered with an appropriate white, black, or neutral covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.

General Benefit Information

Benefits include but are not limited to:

  • Medical, Dental, Vision, and Life Insurance coverage
  • Florida Retirement System and Deferred Compensation
  • Paid time off including sick, vacation, and holiday time
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Employee incentives for educational degrees and bilingual (Spanish) abilities
  • Tuition reimbursement
  • Paid training