Human Services Supervisor
- Job Code: W3519
- Pay Grade:WQ
- Pay Scale:$26.68-$48.46 Hourly; $55,494.40-$100,796.80 Annually
Manage programs and supervise social services activities related to the determination and assessment of clients' needs; arrange and coordinate the delivery of community, health, and social service programs; and/or implement quality control program management measures to ensure effective service delivery.
Duties & Responsibilities
Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.
- Manage social services programs or activities by planning, coordinating, and implementing the delivery of a social services and ensuring the quality and effectiveness of service delivery.
- Supervise the work of assigned professional and support staff by scheduling, assigning, and reviewing work; provide training, counseling, and evaluate performance.
- Review case work of all assigned staff to assure adherence to departmental policies and procedures; provide procedural advice on unusual cases; and approve or disapprove staff's determinations concerning client's eligibility for health care and/or financial assistance.
- Evaluate information provided relative to applicable guidelines to approve or deny authorizations for payment to service providers.
- Perform quality control functions such as audit case actions; review client service program expenditures for budget compliance; review program records, case records and associated documentation to ensure accuracy and procedural compliances; review claim payment appeals to authorize or deny payments; review questionable claims to authorize or deny payments; and evaluate urgent medical care referral requests from primary care clinics to approve or deny request.
- Design and test case management information system screens, tables, and reports as well as troubleshoot and upgrade system software and hardware.
- Conduct staff training and orientation programs.
- Develop and implement office procedures for an orderly and efficient workflow resulting in timely assistance to clients; interpret department rules, procedures, and county policies.
- Interview clients, review documents, and complete forms to acquire information used to determine eligibility for a variety of social services programs; provide social services program information to clients; coordinate with clients to develop, implement, and follow up on holistic socioeconomic case plans that address vocational, occupational, housing, food, and health needs; provide for continuity of care, effective service and progress toward self-sufficiency, and refer clients to other internal or external service providers.
- Analyze information; counsel individuals, families, and groups; perform crisis intervention; write comprehensive client social histories, social services program policies and procedures, handbooks and manuals, and case management plans, reports, studies, and summaries.
- Perform other related duties as required.
Knowledge, Skills & Abilities
- Considerable knowledge of the theories, techniques, and methods of social services program delivery and administration and case management procedures.
- Considerable knowledge of federal, state, county, and community social service programs, eligibility requirements, application procedures, and other relevant program policies.
- Considerable knowledge of quality control procedures, methods, and techniques.
- Considerable knowledge of management principles and practices.
- Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
- Skill in counseling others in attaining self sufficiency.
- Skill in the application of crisis intervention techniques.
- Ability to develop effective work procedures and standards.
- Ability to plan, organize, evaluate, and supervise the work of others.
- Ability to work effectively with others.
- Ability to collect, organize, and evaluate data to develop logical conclusions.
- Ability to correctly apply applicable laws, regulations, and policies to individual cases.
- Ability to communicate effectively, both orally and in writing.
- Ability to use a computer and related software.
Minimum Education & Experience
- A high school diploma or possession of a GED certificate.
- Six years of social services program experience interviewing clients, assessing client's needs and eligibility, or counseling clients.
- A bachelor’s degree from an accredited institution of higher education.
- Four years of social services program experience interviewing clients, assessing client's needs and eligibility, or counseling clients.
- A master's degree from an accredited institution of higher education with in a social work field.
- Three years of social services program experience interviewing clients, assessing client's needs and eligibility, or counseling clients.
Additional Job Requirements
- Attendance at the specified Sheriff's Office work location is required.
- Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
- No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff's Office must be covered with an appropriate white, black, or neutral covering.
- No illegal drug sale within lifetime.
- No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
- No felony convictions within lifetime.
- No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
- No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
- Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.
General Benefit Information
Benefits include but are not limited to:
- Medical, Dental, Vision, and Life Insurance coverage
- Florida Retirement System and Deferred Compensation
- Paid time off including sick, vacation, and holiday time
- Employee Assistance Program
- Short and Long Term Disability Insurance
- Employee incentives for educational degrees and bilingual (Spanish) abilities
- Tuition reimbursement
- Paid training