Human Services Supervisor
- Job Code: W3519
- Pay Grade:WQ
- Pay Scale:$26.29-$47.75 Hourly; $54,683.20-$99,320.00 Annually
Manage programs and supervise social services activities related to the determination and assessment of clients' needs; arrange and coordinate the delivery of community, health, and social service programs; and/or implement quality control program management measures to ensure effective service delivery.
Duties & Responsibilities
Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.
- Manage social services programs or activities by planning, coordinating, and implementing the delivery of a social services and ensuring the quality and effectiveness of service delivery.
- Supervise the work of assigned professional and support staff by scheduling, assigning, and reviewing work; provide training, counseling, and evaluate performance.
- Review case work of all assigned staff to assure adherence to departmental policies and procedures; provide procedural advice on unusual cases; and approve or disapprove staff's determinations concerning client's eligibility for health care and/or financial assistance.
- Evaluate information provided relative to applicable guidelines to approve or deny authorizations for payment to service providers.
- Perform quality control functions such as audit case actions; review client service program expenditures for budget compliance; review program records, case records and associated documentation to ensure accuracy and procedural compliances; review claim payment appeals to authorize or deny payments; review questionable claims to authorize or deny payments; and evaluate urgent medical care referral requests from primary care clinics to approve or deny request.
- Design and test case management information system screens, tables, and reports as well as troubleshoot and upgrade system software and hardware.
- Conduct staff training and orientation programs.
- Develop and implement office procedures for an orderly and efficient workflow resulting in timely assistance to clients; interpret department rules, procedures, and county policies.
- Interview clients, review documents, and complete forms to acquire information used to determine eligibility for a variety of social services programs; provide social services program information to clients; coordinate with clients to develop, implement, and follow up on holistic socioeconomic case plans that address vocational, occupational, housing, food, and health needs; provide for continuity of care, effective service and progress toward self-sufficiency, and refer clients to other internal or external service providers.
- Analyze information; counsel individuals, families, and groups; perform crisis intervention; write comprehensive client social histories, social services program policies and procedures, handbooks and manuals, and case management plans, reports, studies, and summaries.
- Perform other related duties as required.
Knowledge, Skills & Abilities
- Considerable knowledge of the theories, techniques, and methods of social services program delivery and administration and case management procedures.
- Considerable knowledge of federal, state, county, and community social service programs, eligibility requirements, application procedures, and other relevant program policies.
- Considerable knowledge of quality control procedures, methods, and techniques.
- Considerable knowledge of management principles and practices.
- Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
- Skill in counseling others in attaining self sufficiency.
- Skill in the application of crisis intervention techniques.
- Ability to develop effective work procedures and standards.
- Ability to plan, organize, evaluate, and supervise the work of others.
- Ability to work effectively with others.
- Ability to collect, organize, and evaluate data to develop logical conclusions.
- Ability to correctly apply applicable laws, regulations, and policies to individual cases.
- Ability to communicate effectively, both orally and in writing.
- Ability to use a computer and related software.
Minimum Education & Experience
- A high school diploma or possession of a GED certificate.
- Six years of social services program experience interviewing clients, assessing client's needs and eligibility, or counseling clients.
- A bachelor’s degree from an accredited institution of higher education.
- Four years of social services program experience interviewing clients, assessing client's needs and eligibility, or counseling clients.
- A master's degree from an accredited institution of higher education with in a social work field.
- Three years of social services program experience interviewing clients, assessing client's needs and eligibility, or counseling clients.
Additional Job Requirements
- Attendance at the specified Sheriff's Office work location is required.
- Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
- No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
- No illegal drug sale within lifetime.
- No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
- No felony convictions within lifetime.
- No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
- No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
- Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.
General Benefit Information
Benefits include but are not limited to:
- Medical, Dental, Vision, and Life Insurance coverage
- Florida Retirement System and Deferred Compensation
- Paid time off including sick, vacation, and holiday time
- Employee Assistance Program
- Short and Long Term Disability Insurance
- Employee incentives for educational degrees and bilingual (Spanish) abilities
- Tuition reimbursement
- Paid training