Fleet Service Specialist
- Job Code: W5008
- Pay Grade:WH
- Pay Scale:$15.48-$27.87 Hourly; $32,198.40-$57,969.60 Annually
Facilitate and maintain vehicle readiness through coordinating and analyzing automotive equipment repairs and maintenance requests to determine proper courses of action; transport vehicles and ensure that they are clean while engaging in troubleshooting and superficial vehicle repair; and maintain work-order data and track vehicle issuance.
Duties & Responsibilities
Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.
- Oversee the service writing area to ensure that service to customers is prompt and efficient.
- Transport vehicles to and from storage, maintenance and car wash areas; and clean interior and exterior of vehicles or oversee trustees who clean vehicles.
- Analyze automotive equipment malfunctions described by customers to determine required repairs, maintenance, or other possible courses of action; and schedule vehicle related maintenance and repairs to ensure the vehicle is returned to service in a timely manner.
- Assign work to available mechanics based on individual qualifications and workload.
- Contact customers to discuss additional repairs, repair status, equipment pick up, and other related matters; and arrange and complete required documents for rental or loaner vehicles to customers when appropriate for type and duration of service being provided.
- Review completed work-orders to ensure correctness and accuracy of changes; enter and update records; make arrangements for the return of vehicles or equipment to customers; and close work orders.
- Assist with the temporary assignment of new, reassigned, or unassigned vehicles to requesting areas and/or employees.
- Prepare and maintain work-order data, provide information to mechanics, and inform customers of billing costs.
- Track equipment maintenance and repair service history using computer system and applications to determine costs effectiveness and makes appropriate recommendations.
- Arrange for servicing and transportation of equipment under warranty with outside vendors, and maintains records of related invoices.
- Order and maintain spare parts inventory.
- Dispatch Sheriff's Office owned tow vehicles or coordinate a private tow service to transport disabled vehicles.
- Perform other related duties as assigned.
Knowledge, Skills & Abilities
- Some knowledge of automotive equipment troubleshooting methods and techniques.
- Some knowledge of the design and operation of modern gasoline and diesel engines, systems, components and accessories.
- Some knowledge of automotive equipment parts, prices, and reference sources.
- Working knowledge of local road networks.
- Skill analyzing and diagnosing automotive equipment malfunctions.
- Skill in listening to others.
- Ability to prepare and maintain maintenance records.
- Ability to safely operate a motor vehicle.
- Ability to prioritize work.
- Ability to communicate effectively both orally and in writing.
- Ability to work effectively with others.
- Ability to use a computer and related software.
- Ability and willingness to work day or night shifts.
Minimum Education & Experience
- A high school diploma or possession of a GED certificate.
- Verifiable experience in the repair and maintenance or repair assessment of sedans and light-duty trucks.
Additional Job Requirements
- Attendance at the specified Sheriff's Office work location is required.
- Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
- No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
- No illegal drug sale within lifetime.
- No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
- No felony convictions within lifetime.
- No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
- No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
- Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.
General Benefit Information
Benefits include but are not limited to:
- Medical, Dental, Vision, and Life Insurance coverage
- Florida Retirement System and Deferred Compensation
- Paid time off including sick, vacation, and holiday time
- Employee Assistance Program
- Short and Long Term Disability Insurance
- Employee incentives for educational degrees and bilingual (Spanish) abilities
- Tuition reimbursement
- Paid training