COVID-19 Alert

Latest HCSO information on Coronavirus (COVID-19)


Master Control Operator

  • Job Code: W2920
  • Pay Grade:WI
  • Pay Scale:$16.29-$29.36 Hourly; $33,883.20-$61,068.80 Annually
  • Exempt:No


Operate and monitor electronic security, fire, and safety support, two-way radio, and telephone systems in a control center within a detention facility.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Operate telephone and radio systems to transmit and receive information concerning detention center activities.
  • Monitor and respond to emergency communications signals and provide assistance and support as required.
  • Operate computerized electronic surveillance system to monitor operational status; facilitate the movement of inmates, staff, and visitors within the complex; and conduct building security checks.
  • Maintain facility operation status boards, incident logs, and equipment operation status logs; and prepare work orders as required.
  • Respond to telephone and radio calls and transmit requests for assistance or information to the appropriate area.
  • Provide authorized information to private citizens and public agencies concerning inmates.
  • Report known information to superiors and initiate emergency actions as required.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Working knowledge of the use and operation of radio, electronic surveillance, and telephone communication equipment.
  • Working knowledge of operation center systems, operational capability, and facility's security procedures.
  • Working knowledge of emergency procedures.
  • Ability to monitor and interpret surveillance video system.
  • Ability to operate multi-line telephone, multi-channel radio systems and computers.
  • Ability to follow oral and written instruction.
  • Ability to communicate effectively during emergencies.
  • Ability to prepare and maintain logs and records.
  • Ability to work effectively with others.
  • Ability and willingness to work shift schedules.

Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.
  • Six months of experience in operating radio communications equipment.

Additional Job Requirements

  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.

General Benefit Information

Benefits include but are not limited to:

  • Medical, Dental, Vision, and Life Insurance coverage
  • Florida Retirement System and Deferred Compensation
  • Paid time off including sick, vacation, and holiday time
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Employee incentives for educational degrees and bilingual (Spanish) abilities
  • Tuition reimbursement
  • Paid training