- Job Code: W0151
- Pay Grade:WD
- Pay Scale:$12.50-$22.37 Hourly; $26,000.00-$46,529.60 Annually
Greet and direct callers or visitors to the appropriate persons or destinations.
Duties & Responsibilities
Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.
- Answer telephone calls in a courteous and efficient manner, route incoming calls to appropriate persons or offices, or takes messages.
- Place and record long distance calls.
- Greet visitors, determine the purpose of their visit, direct them to desired location or notifies appropriate staff.
- Schedule appointments for visitors with department or agency personnel.
- Respond to inquiries such as those concerning office contacts and location by providing current information.
- Maintain manual or computerized organizational listings, personnel directories, and other reference guides.
- Receive, sort, and distribute incoming and outgoing mail.
- Perform a variety of clerical tasks such as typing, sorting documents, filing, and operating office equipment.
- Perform other related duties as required.
Knowledge, Skills & Abilities
- Some knowledge of general office policies, practices, and procedures.
- Some knowledge of the functions, services, procedures, and regulations of the unit or department to which assigned.
- Ability to operate telephone switchboard equipment.
- Ability to locate offices or individuals promptly through directories or other information sources.
- Ability to follow oral and written instruction.
- Ability to follow established procedures.
- Ability to work effectively with others.
- Ability and willingness to answer the telephone efficiently, clearly, and courteously.
- Ability to tactfully deal with the public including irate callers/visitors.
- Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.
- Ability to type.
- Ability to operate a computer to enter and retrieve information.
Minimum Education & Experience
- A high school diploma or possession of a GED certificate.
Required Pre-Employment Testing
- A passing score on pre-employment testing.
- 20 net words per minute on a typing test; or 70 gross keystrokes per minute with 90% accuracy on a data entry test.
Additional Job Requirements
- Attendance at the specified Sheriff's Office work location is required.
- Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
- No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
- No illegal drug sale within lifetime.
- No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
- No felony convictions within lifetime.
- No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
- No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
- Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.
General Benefit Information
Benefits include but are not limited to:
- Medical, Dental, Vision, and Life Insurance coverage
- Florida Retirement System and Deferred Compensation
- Paid time off including sick, vacation, and holiday time
- Employee Assistance Program
- Short and Long Term Disability Insurance
- Employee incentives for educational degrees and bilingual (Spanish) abilities
- Tuition reimbursement
- Paid training