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  • Job Code: W0151
  • Pay Grade:WD
  • Pay Scale:$12.50-$22.37 Hourly; $26,000.00-$46,529.60 Annually
  • Exempt:No


Greet and direct callers or visitors to the appropriate persons or destinations.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Answer telephone calls in a courteous and efficient manner, route incoming calls to appropriate persons or offices, or takes messages.
  • Place and record long distance calls.
  • Greet visitors, determine the purpose of their visit, direct them to desired location or notifies appropriate staff.
  • Schedule appointments for visitors with department or agency personnel.
  • Respond to inquiries such as those concerning office contacts and location by providing current information.
  • Maintain manual or computerized organizational listings, personnel directories, and other reference guides.
  • Receive, sort, and distribute incoming and outgoing mail.
  • Perform a variety of clerical tasks such as typing, sorting documents, filing, and operating office equipment.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Some knowledge of general office policies, practices, and procedures.
  • Some knowledge of the functions, services, procedures, and regulations of the unit or department to which assigned.
  • Ability to operate telephone switchboard equipment.
  • Ability to locate offices or individuals promptly through directories or other information sources.
  • Ability to follow oral and written instruction.
  • Ability to follow established procedures.
  • Ability to work effectively with others.
  • Ability and willingness to answer the telephone efficiently, clearly, and courteously.
  • Ability to tactfully deal with the public including irate callers/visitors.
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.
  • Ability to type.
  • Ability to operate a computer to enter and retrieve information.

Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.

Required Pre-Employment Testing

  • A passing score on pre-employment testing.
  • 20 net words per minute on a typing test; or 70 gross keystrokes per minute with 90% accuracy on a data entry test.

Additional Job Requirements

  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.

General Benefit Information

Benefits include but are not limited to:

  • Medical, Dental, Vision, and Life Insurance coverage
  • Florida Retirement System and Deferred Compensation
  • Paid time off including sick, vacation, and holiday time
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Employee incentives for educational degrees and bilingual (Spanish) abilities
  • Tuition reimbursement
  • Paid training