• Job Code: W0151
  • Pay Grade:WD
  • Pay Scale:$12.69-$22.71 Hourly; $26,395.20-$47,236.80 Annually
  • Exempt:No


Greet and direct callers or visitors to the appropriate persons or destinations.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Answer telephone calls in a courteous and efficient manner, route incoming calls to appropriate persons or offices, or takes messages.
  • Place and record long distance calls.
  • Greet visitors, determine the purpose of their visit, direct them to desired location or notifies appropriate staff.
  • Schedule appointments for visitors with department or agency personnel.
  • Respond to inquiries such as those concerning office contacts and location by providing current information.
  • Maintain manual or computerized organizational listings, personnel directories, and other reference guides.
  • Receive, sort, and distribute incoming and outgoing mail.
  • Perform a variety of clerical tasks such as typing, sorting documents, filing, and operating office equipment.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Some knowledge of general office policies, practices, and procedures.
  • Some knowledge of the functions, services, procedures, and regulations of the unit or department to which assigned.
  • Ability to operate telephone switchboard equipment.
  • Ability to locate offices or individuals promptly through directories or other information sources.
  • Ability to follow oral and written instruction.
  • Ability to follow established procedures.
  • Ability to work effectively with others.
  • Ability and willingness to answer the telephone efficiently, clearly, and courteously.
  • Ability to tactfully deal with the public including irate callers/visitors.
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.
  • Ability to type.
  • Ability to operate a computer to enter and retrieve information.

Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.

Required Pre-Employment Testing

  • A passing score on pre-employment testing.
  • 20 net words per minute on a typing test; or 70 gross keystrokes per minute with 90% accuracy on a data entry test.

Additional Job Requirements

  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff's Office must be covered with an appropriate white, black, or neutral covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.

General Benefit Information

Benefits include but are not limited to:

  • Medical, Dental, Vision, and Life Insurance coverage
  • Florida Retirement System and Deferred Compensation
  • Paid time off including sick, vacation, and holiday time
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Employee incentives for educational degrees and bilingual (Spanish) abilities
  • Tuition reimbursement
  • Paid training