Claims Service Representative I

  • Job Code: W1343
  • Pay Grade:WI
  • Pay Scale:$16.53-$29.80 Hourly; $34,382.40-$61,984.00 Annually
  • Exempt:No


Review and processing of automobile, liability, short term and long term disability, Family and Medical Leave Act (FMLA), and/or Workers' Compensation claims. Must obtain the State of Florida Independent All Lines Adjuster License (6-20) within one year of hire.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Review automobile, liability, disability (e.g., short term, long term, FMLA), and/or Workers’ Compensation claims for accuracy and completeness.
  • Maintain information on county, state, and federal FMLA and/or Workers’ Compensation rules and regulations.
  • Assist in the gathering of information and coordination of automobile, liability, short term and long term disability, FMLA, and/or Workers’ Compensation and employee termination processing actions with applicable parties (e.g. claimants, attorneys, insurance company representatives, health care providers, repair shop representatives, etc.).
  • Advise agencies and department personnel in the preparation of state forms and payroll reporting.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Some knowledge of automobile, disability, FMLA, and/or Workers’ Compensation claims processing rules and regulations.
  • Ability to work effectively with the public and staff.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to prioritize work.
  • Ability to handle confidential information.
  • Ability to use a computer and related software.
  • Ability to prepare and maintain work related records and reports.

Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.
  • Possession of a State of Florida Independent All Lines Adjuster License (6-20) within the probationary period.
  • One year of experience in liability, disability, or Workers' Compensation claims service work.

Required Pre-Employment Testing

  • A passing score on pre-employment testing.
  • 30 net words per minute on a typing test; or 100 gross keystrokes per minute with 90% accuracy on a data entry test.

Additional Job Requirements

  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff's Office must be covered with an appropriate white, black, or neutral covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.

General Benefit Information

Benefits include but are not limited to:

  • Medical, Dental, Vision, and Life Insurance coverage
  • Florida Retirement System and Deferred Compensation
  • Paid time off including sick, vacation, and holiday time
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Employee incentives for educational degrees and bilingual (Spanish) abilities
  • Tuition reimbursement
  • Paid training