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Claims Service Representative I

  • Job Code: W1343
  • Pay Grade:WI
  • Pay Scale:$16.29-$29.36 Hourly; $33,883.20-$61,068.80 Annually
  • Exempt:No


Review and processing of automobile, liability, short term and long term disability, Family and Medical Leave Act (FMLA), and/or Workers' Compensation claims. Must obtain the State of Florida Independent All Lines Adjuster License (6-20) within one year of hire.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Review automobile, liability, disability (e.g., short term, long term, FMLA), and/or Workers’ Compensation claims for accuracy and completeness.
  • Maintain information on county, state, and federal FMLA and/or Workers’ Compensation rules and regulations.
  • Assist in the gathering of information and coordination of automobile, liability, short term and long term disability, FMLA, and/or Workers’ Compensation and employee termination processing actions with applicable parties (e.g. claimants, attorneys, insurance company representatives, health care providers, repair shop representatives, etc.).
  • Advise agencies and department personnel in the preparation of state forms and payroll reporting.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Some knowledge of automobile, disability, FMLA, and/or Workers’ Compensation claims processing rules and regulations.
  • Ability to work effectively with the public and staff.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to prioritize work.
  • Ability to handle confidential information.
  • Ability to use a computer and related software.
  • Ability to prepare and maintain work related records and reports.

Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.
  • Possession of a State of Florida Independent All Lines Adjuster License (6-20) within the probationary period.
  • One year of experience in liability, disability, or Workers' Compensation claims service work.

Required Pre-Employment Testing

  • A passing score on pre-employment testing.
  • 30 net words per minute on a typing test; or 100 gross keystrokes per minute with 90% accuracy on a data entry test.

Additional Job Requirements

  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.

General Benefit Information

Benefits include but are not limited to:

  • Medical, Dental, Vision, and Life Insurance coverage
  • Florida Retirement System and Deferred Compensation
  • Paid time off including sick, vacation, and holiday time
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Employee incentives for educational degrees and bilingual (Spanish) abilities
  • Tuition reimbursement
  • Paid training