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About Position

Maintain enterprise systems and their reliability, availability, and data integrity and recovery. Ensure high availability resources and solutions maintained to minimize downtime and to facilitate 24/7 and 365 agency operations.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Administer Active Directory (AD).
  • Administer the virtual environment.
  • Administer enterprise email and email gateway solutions.
  • Administer anti-virus and anti-malware solutions.
  • Perform system installation, configuration, troubleshooting, performance analysis, tuning, upgrading, patch maintenance, license management, system backup administration, user account/environment administration, implementing and maintaining system security stances, and hardware/software installations.
  • Produce/Maintain accurate and detailed hardware and software inventories of both physical and virtual machines/environments.
  • Install critical patches and updates for systems and related components on a scheduled basis.
  • Proactively monitor systems utilizing an enterprise monitoring solution.
  • Perform routine security auditing and run compliance/vulnerability scans of systems as required.
  • Participate in projects across ISD areas and meet deadlines.
  • Provide the root cause analysis on the major incidents/problems.
  • Write custom scripts and create Group Policy Object (GPO).
  • Evaluate vendor products and services.
  • Build and deploy software packages utilizing software distribution solution.
  • Learn the key aspects of the job to be performed and support more senior administrators.
  • Communicate effectively at all levels of the organization and with external customers and vendors.
  • Develop and document technical processes and procedures as needed.
  • Maintain system configuration documentation and facilitate changes in documentation and system monitoring as devices are added and retired from the environment.
  • Audit and document the relevant systems to ensure adherence to agency/Criminal Justice Information Services (CJIS) standards.
  • Work a ticket queue to ensure issues are being resolved in a timely fashion.
  • Participate in a rotating on-call schedule.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Working knowledge of virtualization technologies and hypervisors.
  • Working knowledge of enterprise monitoring solution to monitor system uptime and resource utilization.
  • Working knowledge of basic network configuration and troubleshooting.
  • Working knowledge of networking (Transmission Control Protocol/Internet Protocol (TCP/IP).
  • Working knowledge of backup and disaster recovery technologies.
  • Knowledge of Windows Server 2012+.
  • Knowledge of AD environments to include designating organization units (OUs), auditing, backup and recovery, and delegating authority in an AD environment.
  • Knowledge of current storage management technologies like Enterprise Storage Area Networks (SANs), Network File System (NFS), and fiber channel technologies.
  • Systems integration, security compliance, systems maintenance, break/fix, and performance troubleshooting skills.
  • Ability to manage Macintosh Operating System Version 10 (Mac OS X) in a Windows environment.
  • Ability to learn and understand new technology quickly and independently.
  • Ability to work independently and under minimal direction.
  • Ability to take ownership of an aspect or task on a project with little to no assistance.
  • Ability to write custom scripts.
  • Ability to work as part of a team.
  • Ability to think creatively and abstractly.
  • Ability to work outside normal business hours.

Required Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.
  • Seven years of paid experience providing technical support, system implementation, maintenance, troubleshooting, and evaluation of business methods and procedures within an enterprise environment.
 OR
  • An associate’s degree from an accredited institution of higher education in a technical field.
  • Six years of paid experience providing technical support, system implementation, maintenance, troubleshooting, and evaluation of business methods and procedures within an enterprise environment.
OR
  • A bachelor’s degree from an accredited institution of higher education in a technical field.
  • Five years of paid experience providing technical support, system implementation, maintenance, troubleshooting and evaluation of business methods and procedures within an enterprise environment.
OR
  • Four years of experience in a Hillsborough County Sheriff’s Office Information Services Division position.
 

Preferred Education & Experience

  • Six years managing Red Hat, Community Enterprise Operating System (CentOS), and Ubuntu Linux operating systems in an enterprise environment.
  • Four years paid experience in VMWare vSphere ESXi Administration.
  • Four years paid experience administering Veeam backup and recovery solution.
  • Experience utilizing vulnerability management tools.
  • Experience with server hardware and capacity planning within virtual environments.
  • Experience supporting enterprise server based application systems.
  • Experience with Certificate Authority (CA) Servers.
  • Experience managing AD to include administration, troubleshooting, and environment upgrades.
  • Experience with administration of Windows Server 2012+.
  • Experience with public safety and/or law enforcement environments.
  • Certification as a Red Hat Certified Administrator (RHCA)
  • VMware Certified Professional (VCP).
  • Working knowledge of system integration, security compliance, systems maintenance, break/fix, and performance troubleshooting.
  • Working knowledge of complex scripting.
  • Knowledge of data center disaster recovery planning strategies.
  • Knowledge of data deduplication storage system.

Additional Job Requirements

  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.

We believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. We seek to offer employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status. We proudly recognize veterans' preference and are committed to a drug-free and tobacco-free workplace. Job information is updated daily at noon.