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About Position

Maintain Windows systems reliability, availability, and data integrity and recovery. Ensure high availability resources and solutions maintained to minimize downtime and to facilitate 24/7 and 365 agency operations.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Administer Active Directory (AD).
  • Administer the virtual environment.
  • Administer enterprise email and email gateway solutions.
  • Administer anti-virus and anti-malware solutions.
  • Perform system installation, configuration, troubleshooting, performance analysis, tuning, upgrading, patch maintenance, license management, system backup administration, user account/environment administration, implementing and maintaining system security stances, and hardware/software installations.
  • Produce/Maintain accurate and detailed hardware and software inventories of both physical and virtual machines/environments.
  • Install critical patches and updates for systems and related components on a scheduled basis.
  • Proactively monitor systems utilizing an enterprise monitoring solution.
  • Perform routine security auditing and run compliance/vulnerability scans of systems as required.
  • Participate in projects across ISD areas and meet deadlines.
  • Provide the root cause analysis on the major incidents/problems.
  • Write custom scripts and create Group Policy Object (GPO).
  • Evaluate vendor products and services.
  • Build and deploy software packages utilizing software distribution solution.
  • Learn the key aspects of the job to be performed and support more senior administrators.
  • Communicate effectively at all levels of the organization and with external customers and vendors.
  • Develop and document technical processes and procedures as needed.
  • Maintain system configuration documentation and facilitate changes in documentation and system monitoring as devices are added and retired from the environment.
  • Audit and document the relevant systems to ensure adherence to agency/Criminal Justice Information Services (CJIS) standards.
  • Work a ticket queue to ensure issues are being resolved in a timely fashion.
  • Participate in a rotating on-call schedule.
  • Perform other related duties as required.
  • Audit and document the relevant systems to ensure adherence to agency/Criminal Justice Information Services (CJIS) standards.
  • Work a ticket queue to ensure issues are being resolved in a timely fashion.
  • Participate in a rotating on-call schedule.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Working knowledge of virtualization technologies and hypervisors.
  • Working knowledge of enterprise monitoring solution to monitor system uptime and resource utilization.
  • Working knowledge of basic network configuration and troubleshooting.
  • Working knowledge of networking (Transmission Control Protocol/Internet Protocol (TCP/IP)).
  • Knowledge of Backup and Disaster Recovery technologies.
  • Knowledge with virtualization technologies and hypervisors.
  • Knowledge of Windows Server 2012+.
  • Knowledge of AD environments to include designating organization units (OUs), auditing, backup and recovery, and delegating authority in an AD environment.
  • Knowledge of current storage management technologies like Enterprise Storage Area Networks (SANs), NFS and fiber channel technologies.
  • Systems integration, security compliance, systems maintenance, break/fix, and performance troubleshooting skills.
  • Ability to manage Mac OS X in a Windows environment.
  • Ability to learn and understand new technology quickly and independently.
  • Ability to work independently and under minimal direction.
  • Ability to take ownership of an aspect or task on a project with little to no assistance.
  • Ability to write custom scripts.
  • Ability to work as part of a team.
  • Ability to think creatively and abstractly.
  • Ability to work outside normal business hours.

Required Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.
  • Seven years of paid experience providing technical support, system implementation, maintenance, troubleshooting, and evaluation of business methods and procedures within an enterprise environment.
OR
  • An associate’s degree from an accredited institution of higher education in a technical field.
  • Six years of paid experience providing technical support, system implementation, maintenance, troubleshooting, and evaluation of business methods and procedures within an enterprise environment.
OR
  • A bachelor’s degree from an accredited institution of higher education in a technical field.
  • Five years of paid experience providing technical support, system implementation, maintenance, troubleshooting and evaluation of business methods and procedures within an enterprise environment.
OR
  • Four years of experience in a Hillsborough County Sheriff’s Office Information Services Division position.

Preferred Education & Experience

  • Four years paid experience in VMWare vSphere ESXi Administration.
  • Four years paid experience administering Veeam backup and recovery solution.
  • Experience utilizing vulnerability management tools.
  • Experience with server hardware and capacity planning within virtual environments.
  • Experience supporting enterprise server based application systems.
  • Experience with Certificate Authority (CA) Servers.
  • Experience managing AD to include administration, troubleshooting, and environment upgrades.
  • Experience with administration of Windows Server 2012+.
  • Experience with public safety and/or law enforcement environments.
  • Certification as a Microsoft Certified System Administrator (MCSA) or a VMware Certified Professional (VCP).
  • Working knowledge of system integration, security compliance, systems maintenance, break/fix, and performance troubleshooting.
  • Working knowledge of complex scripting.
  • Knowledge of data center disaster recovery planning strategies.
  • Knowledge of data deduplication storage system.

Additional Job Requirements

  • Attendance at the specified Sheriff's Office work location is required.
  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face, head, and neck. Tattoos determined to take away from the professional appearance of the Sheriff's Office must be covered with an appropriate white, black, or neutral covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 12 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a background investigation including criminal, reference, employment, and neighborhood checks; polygraph; medical evaluation; and drug screening.

We believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. We seek to offer employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status. We proudly recognize veterans' preference and are committed to a drug-free and tobacco-free workplace. Job information is updated daily at noon.