About Position

Perform duties receiving and directing emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance. Incumbents must have a valid State of Florida 9-1-1 Public Safety Telecommunicator certificate at the time of hire and obtain their First Aid, Cardiopulmonary Resuscitation (CPR), and FCIC/NCIC certifications during the probationary period.

Duties & Responsibilities

Note: Depending on assigned responsibilities, employees may perform some or all of the duties below.

  • Receive 9-1-1 and non-emergency calls, quickly and calmly assesses the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/ or redirect them to specific or alternate emergency responding agencies or departments.
  • Connect conference calls involving two or more parties to render timely emergency assistance.
  • Dispatch emergency response personnel using digital and/or analog voice communications equipment and/or an emergency computer dispatch system.
  • Create reports to identify incorrect location information received through the Automatic Location Information system in order to initiate corrective actions.
  • Pinpoint the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiate emergency call-backs to obtain additional information or to follow-up on disconnected calls.
  • Type memoranda and report, duplicate or edit emergency call recordings in response to court subpoenas and public records requests; may be required to testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.
  • Maintain records and reports including shift reports and operational logs.
  • Perform other related duties as required.

Knowledge, Skills & Abilities

  • Working knowledge of Hillsborough County Sheriff’s Office policies, procedures and guidelines, digital and audio communications equipment operation, and the communication center standard operating procedures, regulations, and 9-1-1 system.
  • Some knowledge of law enforcement, emergency medical or fire terminology, and effective communication techniques.
  • Ability to accurately assess emergency information, make correct decisions, and respond to emergencies in a calm and controlled manner.
  • Ability to operate a multi-line or computerized telephone, digital, audio, or radio communications equipment.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to locate offices, agencies, or individuals promptly through directories or other information sources.
  • Ability to maintain confidential information and work under stressful conditions.
  • Ability to work effectively with others and follow established procedures.
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.

 Other Characteristics

  • Willingness to work rotating shifts including nights, weekends, and holidays.
  • Willingness to perform duties at temporary emergency command centers and locations during periods of local, state, and national emergencies.

Required Minimum Education & Experience

  • A high school diploma or possession of a GED certificate.
  • One year of experience receiving, assessing, and dispatching calls for assistance.
  • Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification.
OR
  • A high school diploma or possession of a GED certificate.
  • Two years experience performing customer service duties.
  • Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification.
OR
  • Successful completion of the Hillsborough County Sheriff’s Office Digital Communications Dispatcher Trainee program.

Required Pre-Employment Testing

  • A passing score on pre-employment testing.

Additional Job Requirements

  • Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No visible tattoos on face. Tattoos on hands, neck, or arms must be covered with white, black, or neutral colored covering.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months. No marijuana use within the last 24 months.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a criminal background investigation including polygraph; reference, employment, and neighborhood checks; medical evaluation; and drug screening.

We believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. We seek to offer employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status. We proudly recognize veterans' preference and are committed to a drug-free and tobacco-free workplace. Job information is updated daily at noon.